Last Updated On 30-Sep-2024
Effective Date 30-Sep-2024

Who we are

Our trading name is The Jewellery Hub and you can contact us using the following methods:

Fill out our contact form

Email us at info@thejewelleryhub.co.uk

Our website address is: https://www.thejewelleryhub.co.uk

This Privacy Policy describes the policies of our website: thejewelleryhub.co.uk on the collection, use and disclosure of your information that we collect when you use our website (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

Information We Collect

We collect information about you when you create an account and add a listing process on our site. This information may include, but is not limited to, your name, IP address, email address, phone number, address, locations details including GPS co-ordinates and any other details that might be requested from you for the purpose of adding your business/personal listings.

Handling this data also allows us to:

  • Set up and administer your account, provide technical and/or customer support, spam prevention and to verify your identity. We do this on the basis of our legitimate business interests.
  • Display this information in a public facing manner (such as a web page or API request) and allow website users to search and view submitted listing information.
  • Send you important account/order/service information.
  • Provide a way for users to contact your listing via the provided contact information.
  • Notify you of user interactions such as but not limited to review and contact notifications.
  • Respond to your queries or complaints.

Reviews

We collect information about you during the ‘leave a review process’ on our site. This information may include, but is not limited to, your name, email address, IP address, website URL, image(s), review ratings and review texts.

Handling this data also allows us to:

  • Display this information in a public facing manner (such as a web page or API request).
  • Notify you of interactions such as approval or rejection of your review.
  • Notify you of user interactions such as reply notifications.
  • Spam prevention.

Contact Form

We may collect information about you when you submit our contact form, this information may include, but is not limited to, your name, email address, IP address and contact texts.

Handling this data also allows us to:

  • Process your contact message.
  • Monitor the contact system for spam and abuse.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Sharing Your Information

We do not knowingly share any of your personal information with third-party platforms or services but we may disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

We will never sell any of your personal information.

Retention Of Your Information

We will retain your personal information with us for up to 2 years after contacting us or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Your Rights

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at info@thejewelleryhub.co.uk. We will respond to your request in accordance with applicable law.

You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at info@thejewelleryhub.co.uk.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide a better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

If you want to know more, then please see our Cookie Policy.

As with most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

The main third-party cookies we use are for:

Analytics

We do use analytics on our site to track the number of visitors, where they are located and how they interact with our website, we do not get any personal information from you during your visit to our site. You can use the links provided below to see the privacy policies of the companies we use for our analytics. 

Google Analytics Privacy Policy

Website Optimisation

This site utilises caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary.

Affiliates

Throughout our website, we have links to other websites and many of these will be affiliate links to selected partners. By affiliate, it means that if you were to make a purchase from our partners websites, we would earn a small commission from that referral. When you click on an affiliate, a cookie will be placed in your browser to track how you navigate our affiliate partners website. These links expire after a certain length of time and vary by affiliate. If you make a purchase on our affiliate partners website, the cookie tracks that you made the purchase but does not access any of your personal or sensitive data.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Other

This website uses the Privacy Suite for WordPress by Complianz to collect and record Browser and Device-based Consent. For this functionality, your IP address is anonymized and stored in our database. This service does not process any personally identifiable information and does not share any data with the service provider. For more information, see the Complianz Privacy Statement.

Security

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Third-party Links & Use Of Your Information

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Grievance:

If you have any queries or concerns about the processing of your information that is available with us, you can email us at info@thejewelleryhub.co.uk